Tag Archive for business transformation

wolf-of-wall-street

Because they are the Human interface with customers

Putting Sales at the Center of Strategy   People can’t implement what they don’t understand. Yet few strategic plans articulate the implications for customer-contact behaviors in the field, where value is created or destroyed. Frank V. Cespedes     For many years Document Security Management (a pseudonym) had a thriving business in retrieving and shredding or securely storing organizations’ documents. Executives… Read more →

You need a change platform to stay ahead

Because when McKinsey, or one of its partners, claims what you’re convinced of, it looks smarter

Build a change platform, not a change program | McKinsey & Company.     You need a change platform to stay ahead Build a change platform, not a change program It’s not you, it’s your company. Management Innovation eXchange founders Gary Hamel and Michele Zanini believe that continuous improvement requires the creation of change platforms, rather than change programs ordained… Read more →

OSE Consulting | The Key to Change Is Middle Management – Behnam Tabrizi – Harvard Business Review

Because they are the ones to take care of in any transformation effort

The Key to Change Is Middle Management – Behnam Tabrizi – Harvard Business Review. At the inaugural meeting of a change transformation effort under way at a hospital in San Jose, California, nurse Michelle delaCalle faced a room full of people who were discouraged by the organization’s earlier attempts at change. She stood and shared a story of her own… Read more →