Business transformation

wolf-of-wall-street

Because they are the Human interface with customers

Putting Sales at the Center of Strategy   People can’t implement what they don’t understand. Yet few strategic plans articulate the implications for customer-contact behaviors in the field, where value is created or destroyed. Frank V. Cespedes     For many years Document Security Management (a pseudonym) had a thriving business in retrieving and shredding or securely storing organizations’ documents. Executives… Read more →

You need a change platform to stay ahead

Because when McKinsey, or one of its partners, claims what you’re convinced of, it looks smarter

Build a change platform, not a change program | McKinsey & Company.     You need a change platform to stay ahead Build a change platform, not a change program It’s not you, it’s your company. Management Innovation eXchange founders Gary Hamel and Michele Zanini believe that continuous improvement requires the creation of change platforms, rather than change programs ordained… Read more →

universal_power_of_healing

Because the new energy infrastructure will be us, literally

  Halfway in my reading of Jeremy Rifkin’s « The Zero Marginal Cost Society », one thought struck me regarding the future opportunities for Human centric organization and businesses.   Rifkin’s framework in a nutshell Rifkin has built up a simple yet powerful framework (as always with North American thought leaders) in order to analyze the major industrial revolutions humanity has gone through:… Read more →

Because “Sales” know the clients and “Marketing” understand them

Put the “and” Back in “Sales and Marketing” – Jenny Cermak, Maryanne Hancock, Homayoun Hatami, and Roland John – Harvard Business Review. Nowhere else in the executive suite of a typical corporation are two functions as closely intertwined as sales and marketing. Yet for all the shared responsibility, the marketing and sales relationship has often been a contentious and lopsided… Read more →

OSE Consulting | The Key to Change Is Middle Management – Behnam Tabrizi – Harvard Business Review

Because they are the ones to take care of in any transformation effort

The Key to Change Is Middle Management – Behnam Tabrizi – Harvard Business Review. At the inaugural meeting of a change transformation effort under way at a hospital in San Jose, California, nurse Michelle delaCalle faced a room full of people who were discouraged by the organization’s earlier attempts at change. She stood and shared a story of her own… Read more →