Because digital is at the service of Human engagement

What a pleasure to find these words in a McKinsey quarterly article!   Digital hives: Creating a surge around change Online communities are helping companies engage with employees to accelerate change. New lessons are emerging for executives striving to harness the power of social media in the cause of wider employee participation.   I’ve been an early believer in the power… Read more →

Company performance OSE

Because he is so right: maximizing shareholder value is the World’s dumbest idea!

We might have reached a very interesting moment in the modern History of business. A moment when CEOs of some of the best performing companies on the stock markets are clearly rejecting what is still considered as the Holy Grail of business performance: maximizing shareholder value!   Will it change the generic way to look at business performance? Will it shed… Read more →


Because we are all at the service of someone

You can look at it from any angle, at the end of the day, in the business world we are all at the service of someone! In a way we all are serving guests.   My personal advice is that all of us take as much time as needed to have a clear answer to the following questions: who am I… Read more →


Because we don’t care about creating learning organizations

Among the hundreds of management framework that are available globally, one of them resonates strongly within me for the last 18 months: the 70:20:10 framework for learning.   This model puts a strong emphasis on what is also called “learning on the job“ or “learning by experience”.   Apart from the fact that it provides a quite straightforward, yet almost always… Read more →


Because where the customer spends his time, is the place to be

Big data is a fascinating topic by many extents: the technological challenge is huge as big data processing requires at the same time reliability in the data compilation and agility in the data exploitation and visualization the new capabilities that are needed to make the data talk is a Human challenge in itself, how to find the right balance between being obsessed by… Read more →


Because claiming a purpose is the most Human way to build a corporate strategy

In my work as a strategy advisor for several CEOs, I’m fighting to help them personalize and Humanize as much as possible the raison d’être of their business. Why the World and the marketplace need their business? Why their customers should thank them for? Why their employees should wake up and come to work every morning? and so many other why… All… Read more →


Because the way you execute your business model matters more than its design

What Airbnb Gets About Culture that Uber Doesn’t Arun Sundararajan NOVEMBER 27, 2014 Last week, as Uber battled a media firestorm after a senior executive talked of investigating unfriendly journalists and a company manager actually used its “God View” feature to track the comings and goings of a reporter, Airbnb welcomed more than 1,500 of its most productive providers to its first-ever host convention, an… Read more →


Because they are the Human interface with customers

Putting Sales at the Center of Strategy   People can’t implement what they don’t understand. Yet few strategic plans articulate the implications for customer-contact behaviors in the field, where value is created or destroyed. Frank V. Cespedes     For many years Document Security Management (a pseudonym) had a thriving business in retrieving and shredding or securely storing organizations’ documents. Executives… Read more →

You need a change platform to stay ahead

Because when McKinsey, or one of its partners, claims what you’re convinced of, it looks smarter

Build a change platform, not a change program | McKinsey & Company.     You need a change platform to stay ahead Build a change platform, not a change program It’s not you, it’s your company. Management Innovation eXchange founders Gary Hamel and Michele Zanini believe that continuous improvement requires the creation of change platforms, rather than change programs ordained… Read more →


Because the new energy infrastructure will be us, literally

  Halfway in my reading of Jeremy Rifkin’s « The Zero Marginal Cost Society », one thought struck me regarding the future opportunities for Human centric organization and businesses.   Rifkin’s framework in a nutshell Rifkin has built up a simple yet powerful framework (as always with North American thought leaders) in order to analyze the major industrial revolutions humanity has gone through:… Read more →